Job Offer: Technical Support Agent (day, evening, and weekend)

Area: Montreal
Employment type: Permanent
Sector: Information technologies and multimedia
Main task: Technical Support
Hourly wage: $12.00 per hour + benefits

Company Description:

The young and dynamic Inter.net Canada team spares no effort to give shape to its mission: to be the communications company of choice bringing people together using innovative and advanced digital technologies.

Inter.net Canada, the premier alternative to large telecommunications companies, provides personal, around-the-clock customer service. Focusing on complete user satisfaction, Inter.net Canada offers easy, affordable, quality solutions such as Internet access, Internet Phone service (Voice over IP) and Web hosting.

Inter.net Canada is part of the Uniserve Communications Corp. group, a consolidated full-service National communications company with over 110,000 customers across Canada and 150 employees supporting offices in British Columbia, Alberta and Quebec.

To learn more about Inter.net Canada, please visit www.ca.inter.net.

Job Description:

Join a young and dynamic team whose core mandate is to ensure customers’ satisfaction by offering a personalized service and high quality technical support, by phone or email. Our call center is open 24 hours a day, and the candidates must be available during the day, evening and on the weekend. We guarantee a minimum of 24 hours per week.

Responsibilities:

- Analyze the clients’ needs and bring solutions
- Provide the highest quality customer service
- Guide customers through the configuration of their system for the various services offered (Internet Access, Internet Phone service (VoIP), web hosting)
- Other responsibilities assigned by the director

We offer:

- A dynamic and motivating work environment
- Employee benefit plan
- Discount on products and services

Experience required:

- Minimum 6 months in technical support
- High School diploma or equivalent experience

Knowledge required:

- Knowledge of the Internet, emails, and computers
- Ability to use web browsers, search engines, and email tools
- Sufficient knowledge of Windows 95, 98, ME, XP and 2000 to execute the following:
- Install, delete and configure the Internet connections
- Install, delete and configure the modems/gateways

Additional requirements:

- Ability to analyze and solve problems
- Ability to use the right terminology
- Good written and verbal communications skills
- Ability to work individually in a team environment
- Knowledge of Mac OS

General criteria – Bilingualism French/English

We offer equal employment opportunities.

To apply for this position, please send a letter of intent along with your cv to career@ca.inter.net.

Email: careers@ca.inter.net

Fax: (514) 481-3351

Address:

Inter.net Canada
Attention: Human Resources
5252 De Maisonneuve W., Suite 200
Montreal, Quebec
H4A 3S5