Job description:

Reporting to the call center directors, the agent must demonstrate excellent communications skills in both English and French.

Job requirements include a minimum of 1 year of experience in customer service and sales, strong customer and people focus, and good teamwork.

Tasks include providing a high quality service with a focus on sales and customer support, as well as active support of the marketing team’s acquisition efforts.

This is an excellent opportunity for a service-oriented team player, possessing strong sales skills and with a passion for people.

Schedule may vary from week to week.

The candidate must promote Inter.net Canada’s core values in all interactions with colleagues and clients.

The agent must demonstrate empathy toward our clientele and must be prepared to act in their best interest.

Please note that this position can also lead to other job opportunities elsewhere in the company.

In some cases, the agent will have to make decisions. We encourage employees’ initiatives.

Job Description

Position: Sales agent, Customer service, Call Center

Main responsibilities
As a customer service agent, you will have to answer a variety of questions related to sales, billing, and complaints of all sorts. Your main responsibility will be to answer in an efficient, quick, and professional manner.

• #1 priority:
  • To sell Inter.net Canada’s products and services
• Related responsibilities:
  • To help customers open an account
  • To help customers configure their system in order to be able to connect to the Internet
  • To call back customers who requested assistance
  • To answer general questions regarding our products and services
  • To encourage clients to obtain answers to their questions directly from our website
  • Any other responsibilities assigned by the directors
    
• Occasionally:
  • Upon request and depending on the agent’s writing abilities, to assist the Mail Team in case of high demand

Required Experience

• Minimum 1 year of experience in sales and customer service
• High school diploma or a combination of studies and equivalent working experience
  Required Knowledge
• General knowledge of the Internet
• Bilingualism – English and French

Ability to use the appropriate terminology

• Ability to learn new ways of working and to adapt to changes
• General knowledge of Windows 95,98, ME, 2000 and XP
• Strong ability to analyse and resolve problems
• Above average ability to communicate verbally
• Demonstrate an unbreakable team spirit
  

Email: careers@ca.inter.net

Fax: (514) 481-3351

Address:

Inter.net Canada
Attention: Human Resources
5252 De Maisonneuve W., Suite 200
Montreal, Quebec
H4A 3S5