Overview
- INTER.NET will create traffic management practices that are clear as possible, and visible to everyone; exceeding regulatory requirements when possible.
- INTER.NET will not perform any Deep-packet-inspection (DPI) of traffic. DPI is unnecessary. Only the information in the TCP/IP header is used to process traffic.
- Our Eastern Canadian local exchange carrier (LEC) performs DPI on all traffic between the customer and the INTER.NET aggregation point in Ontario and Quebec. See below for details.
- INTER.NET will not generate any traffic that appears to come from a customer to an external Internet server or from an external Internet server to a customer, in order to disrupt communication between the two.
- INTER.NET will not modify any fields in the TCP/IP header except for the TTL, checksum, and DSCP fields.
- INTER.NET will treat all traffic from the Internet to a customer and from a customer to the Internet equally.
- INTER.NET will not use any personally identifiable data to switch or process Internet traffic, nor share personally identifiable data with other networks for the purposes of switching or processing Internet data.
- INTER.NET will offer a web interface to view Internet usage, if usage is charged.
- INTER.NET will offer actual unlimited data transfer with no usage charges on Internet connectivity services that are described as “unlimited”. Unlimited services will be clearly identified in the product description.
REGULATORY REQUIREMENTS
In accordance with CRTC’s Telecom Regulatory Policy 2009-657, ISPs must make an Internet Traffic Management Practice (ITMP) document available, when traffic management is employed. INTER.NET however believes that all routing and switching inherently uses an ITMP, and therefore we document all traffic management practices, beyond what is required by Policy 2009-657. First-in-first-out (FIFO) is still a management practice. INTER.NET does not own any copper lines. Copper lines within a building are owned by the building owner. Copper lines between buildings are owned by the local exchange carrier (LEC).
ACCESS NETWORKS
ONTARIO AND QUEBEC ADSL TRAFFIC MANAGEMENT
ADSL service in Ontario and Quebec is provided over copper lines by the local exchange carrier, and the traffic is aggregated back to INTER.NET on their regional wholesale ADSL network. INTER.NET then routes the traffic to the Internet. Bell will modify traffic in some cases, as stated on Bell’s Network Management page: http://www.wholesale.bell.ca/internetman.asp.
CUSTOMER CARE
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